Engagement and support Tiers
We offer scalable and tailored technical support solutions designed to meet the unique needs of your business. Whether you need basic guidance or round-the-clock dedicated support, our flexible tiers ensure that you receive the right level of expertise and responsiveness.
Tier 1: Essential Support
(For Independent Contributors & Small-Scale Needs)
Ideal for: Individuals and organizations seeking expert consultation with independent execution.
What’s included:
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Direct access to our experienced consultants for strategic guidance.
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Independent troubleshooting and implementation support.
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Best suited for non-urgent inquiries and foundational technical assistance.
Tier 2: Standard Team Support
(For Small Teams & Growing Projects)
Ideal for: Businesses requiring hands-on support from a small team within standard business hours.
What’s included:
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A dedicated team of 2-4 engineers providing expert assistance.
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8-hour daily support to ensure smooth operations.
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Proactive troubleshooting, implementation support, and strategic guidance.
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Best suited for teams needing structured yet flexible support.
Tier 3: Advanced Support
(For Mission-Critical & Time-Sensitive Operations)
Ideal for: Businesses requiring high-availability support with a larger, dedicated engineering team.
What’s included:
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A 5-7 member team dedicated to your project.
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24-hour technical support to address critical issues anytime.
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Faster response times and proactive monitoring to minimize downtime.
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Ideal for businesses that operate beyond standard hours and require high-priority issue resolution.
Custom Enterprise Support: Tailored for Large-Scale & High-Stakes Operations
Ideal for: Enterprises needing customized, full-scale support solutions.
What’s included:
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Fully tailored support teams based on your business size and needs.
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24/7 monitoring and immediate response to mission-critical incidents.
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Strategic IT consulting, system optimization, and ongoing enhancements.
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Premium service level agreements (SLAs) for guaranteed response and resolution times.
Enhanced Ecosystem Integration
At Nabossa Tech, we understand that no two businesses are the same. Whether you're a startup, a growing enterprise, or a large-scale operation, our support tiers are designed to align with your needs ensuring reliability, efficiency, and excellence every step of the way.